CMAP 2825 - Help Desk Fundamentals

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A course designed to help students gain the knowledge and skills necessary to set up and manage a help desk. Topics include help desk operations, examining tools and technologies used to track and log work requests, prioritizing work load, delivering quality technical customer service, and developing troubleshooting and problem solving techniques. Prerequisite: BMIS 2000. (3 hrs lec, 2 hrs lab)