Help Desk, S.C.

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This certificate program is designed to provide students with advanced skills in software use, problem solving, telephone support and outcome tracking, and written and oral communication. These skills are used to provide a high level of service and support to customers—whether they are internal or external.

Business Technology

These degree and certificate options prepare students for careers in the computer information systems field. Each option allows students to develop entry level skills needed for employment. The Administrative Assistant option is designed to reflect current needs in business offices and includes software applications and Microsoft Office Specialist certification preparation.

General Education Requirements

CO/M 1030 - Interpersonal Communication (3)
ENGL 1010 - English I: Introduction to Composition (3)

Core Courses

BMIS 2000 - Computer Information Systems (3)
CMAP 1715 - Word Processing (2)
CMAP 1765 - Spreadsheet Applications (2)
CMAP 2540 - Introduction to Help Desk Management (2)
CMAP 2825 - Help Desk Fundamentals (4)
CMAP 2970 - Internship: Computer Applications (3-6)
MGT 1000 - Introduction to Supervision (3)

Help Desk, S.C.

Business Technology

General Education Requirements

Core Courses

Total Credits for Certificate = 25-28